11-01-2011, 18:48
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#1
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: V+ TV, top phone package, XXL Broadband and an additional set top box.
Posts: 365
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webmail errors
everytime i try to log into my webmail it says i have entered an incorrect username or password. i wish to log in to make some changes so what can the problem be as i know for sure i am entering the correct details.
Thanks.
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I once had Amnesia, i remember it well !!!
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11-01-2011, 18:52
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#2
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,870
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Re: webmail errors
Always try another browser and if it fails again call support who will confirm the username and reset the password if required.
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"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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11-01-2011, 21:19
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#3
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: V+ TV, top phone package, XXL Broadband and an additional set top box.
Posts: 365
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Re: webmail errors
I have tried that, also deleting browsing history and cookies etc.
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I once had Amnesia, i remember it well !!!
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12-01-2011, 06:20
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#4
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
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Nokia N8
Posts: 19,870
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Re: webmail errors
Quote:
Originally Posted by philwhite100
I have tried that, also deleting browsing history and cookies etc.
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You will need to call up as the password may need resetting, 5 minute call tops. 
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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12-01-2011, 07:32
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#5
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cf.mega poster
Join Date: Jan 2011
Location: Northwest
Posts: 2,213
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Re: webmail errors
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12-01-2011, 18:23
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#6
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: V+ TV, top phone package, XXL Broadband and an additional set top box.
Posts: 365
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Re: webmail errors
Every time i try to call the phone goes dead while i am waiting in the queue so i aint bothering.
__________________
I once had Amnesia, i remember it well !!!
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12-01-2011, 19:48
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#7
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,870
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Re: webmail errors
Quote:
Originally Posted by philwhite100
Every time i try to call the phone goes dead while i am waiting in the queue so i aint bothering.
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Have you tried the link in Nopanic's post above.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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12-01-2011, 20:03
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#8
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: V+ TV, top phone package, XXL Broadband and an additional set top box.
Posts: 365
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Re: webmail errors
I managed to log in once last night using one username but not the other we use then the one that worked stopped working. When i was logged in i changed the password successfully but still cannot log in on either username tonight.
All i want to do is set the emails up so when the wife downloads the emails during the day i can also download those same emails when i get home on my laptop. This always used to work but now once one computer has downloaded the emails the same emails are not downloading to another computer at a later point using two email addresses on the same account.
__________________
I once had Amnesia, i remember it well !!!
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13-01-2011, 19:49
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#9
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cf.mega poster
Join Date: Jan 2011
Location: Northwest
Posts: 2,213
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Re: webmail errors
In the settings (I assume its outlook) go to advanced and tick the box that says leave a copy on the server. Outlook wont mark them as read then or attempt to delete the emails.
---------- Post added at 19:49 ---------- Previous post was at 19:48 ----------
Without being able to see your account details I cant advise on any issues, but I cant ask for them, as it would be breaking DPA if I told you anything about them
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