Intermittent e mail problems

progers · 04-01-2011, 14:57

Sending mail is OK but I am getting a regular error message as follows:

Task 'e mail account name' - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

I've tried disabling my Firewall/AV but no change; I have five ntl e mail addresses and different accounts give the message at different times, sometimes none, sometimes a few, very rarely all. I have tried increasing the server time out, no difference and my non ntl e mail addresses (diferent isp, same b/b link) work fine.

Anyone else experiencing this? Any idea what may be causing it?

Peter

timuk · 04-01-2011, 16:13

Been intemitently having the same problem for a few days now but seems a lot worse today. I have 4 ntlworld accounts and different ones fail at different times. Also have Tiscali & Gmail accounts and they've been fine. Have also switched off AV email scanner and problem still exists. So I would guess there must be a problem at Virgin's end.

Cheers, Tim

Big-Gaz · 04-01-2011, 16:16

Hi,

My 3 @ntlworld.com email addresses are playing up aswell.

Prestonian · 04-01-2011, 17:06

Have posted elsewhere about my blueyonder email address retrievals being "unexpectedly terminated" by server.

VM service status page now showing email as a logged problem with fix estimate of 9AM, 5 Jan.

gcollins · 04-01-2011, 17:07

Problems accessing ntlworld accounts here too - using local Outlook client.

Similar error to the one reported above.

Webmail seems fine if a little slow.

Taf · 04-01-2011, 17:08

Ditto... for a couple of weeks now

iadom · 04-01-2011, 17:36

Same here, webmail seems to be down as well just now.

progers · 04-01-2011, 17:39

Situation worse! No e mail at all but it is a known issue:

You will currently be experiencing a loss of email services. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.

Date Issue raised: January 04 2011, 16:23
Estimated repair time: January 05 2011, 09:00
Fault reference: F001477256

Nopanic · 04-01-2011, 19:49

Quote:

Originally Posted by progers

Situation worse! No e mail at all but it is a known issue:

You will currently be experiencing a loss of email services. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.

Date Issue raised: January 04 2011, 16:23
Estimated repair time: January 05 2011, 09:00
Fault reference: F001477256

Thats a P1 ticket, it's close to the 4 hour SLA now too .. so hopefully you'll see a fix soon ..

progers · 04-01-2011, 22:45

mmmm hopefully, but it's been happening for more than a week now; we'll see (sceptical)

Nopanic · 04-01-2011, 22:54

Quote:

Originally Posted by progers

mmmm hopefully, but it's been happening for more than a week now; we'll see (sceptical)

Ticket was only raised today ... did you report it ?

progers · 04-01-2011, 23:04

Not me Guv!

Very rarely report anything due to the off putting, script reading, help department which I feel is a complete waste of time; they take absolutely no notice of your expertise.

What is really annoying is that you have tried all the obvious such as connecting a PC direct to the router but they insist you do it again.

When loads of people are experiencing the same issue, they ignore your comments.

Peter_ · 05-01-2011, 06:26

Quote:

Originally Posted by progers

Not me Guv!

Very rarely report anything due to the off putting, script reading, help department which I feel is a complete waste of time; they take absolutely no notice of your expertise.

What is really annoying is that you have tried all the obvious such as connecting a PC direct to the router but they insist you do it again.

When loads of people are experiencing the same issue, they ignore your comments.

I do not read from a script as I have the ability to think for myself, so please do not tar us with the same brush as the people you are thinking about.

progers · 05-01-2011, 08:29

Apologies Masque, no intention to tar anyone in the UK with any sort of brush, it's a treat to speak to a UK person but rarely happens.

Nopanic · 05-01-2011, 08:35

Quote:

Originally Posted by progers

Not me Guv!

Very rarely report anything due to the off putting, script reading, help department which I feel is a complete waste of time; they take absolutely no notice of your expertise.

What is really annoying is that you have tried all the obvious such as connecting a PC direct to the router but they insist you do it again.

When loads of people are experiencing the same issue, they ignore your comments.

Problem is mate, if you rely on other people to report faults, it becomes a long wait, everyone does the same thing and issues such as this go on and on ..

If you don't like calling you can always post in the VM forums, were the 2nd line guys offer support.