Email has stopped working.

[andy_smed]

Hi All

I have had no problems prior to today with my email, I use outlook 2007 and have not received any notification that my email is changing but today I am getting the following when trying to go into outlook.

Outlook is asking me to enter my username and password. I do this as it has always been but the box just keeps reappearing.

have I been migrated without being informed? If so how do I get outlook to work again?

Help anyone

Andy

[jodash]

I got a email with a Email tool which was supposed to fix outlook to run on the new service!,all it done was produce a error msg,and make Virginmedia my home page (now changed back) with all the problems i've had with my pop mail over the years have now changed to using web mail

[andy_smed]

Ok I have now checked using the webmail on the virgin website and I have obviously been migrated although they sent me an email to the email address that I could no longer access via outlook.

It seems that Outlook 2007 is not supported by virgin, they only support some of the crap software like outlook express.

Even so, I have now tried to create my account on express and I am having exactly the same issue with it asking my for my username and password over and over again. I have set up outlook exactly how they suggested on the website but nothing.

I was also under the impression that the size of my web page would be massively improved when I was migrated but thats a load of you know what as well. Web page size has had no increase.

This migration has done nothing for me apart from force me to use web mail which I hate.

Andy

[Peter_]

Originally Posted by andy_smed

Ok I have now checked using the webmail on the virgin website and I have obviously been migrated although they sent me an email to the email address that I could no longer access via outlook.

It seems that Outlook 2007 is not supported by virgin, they only support some of the crap software like outlook express.

http://help.virginmedia.com/system/s...MEZONE_OFFSET=

[andy_smed]

Originally Posted by Masque

http://help.virginmedia.com/system/s...MEZONE_OFFSET=

Yep also followed this point for point and it is still asking me for username and password over and over again.????

Outlook 2007
Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Send test e-mail message: None of the authentication methods supported by this client are supported by your server.

Outlook Express
There was a problem logging onto your mail server. Your Password was rejected. Account: 'Andy', Server: 'POP3.ntlworld.com', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

[Peter_]

Originally Posted by andy_smed

Yep also followed this point for point and it is still asking me for username and password over and over again.????

Outlook 2007
Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Send test e-mail message: None of the authentication methods supported by this client are supported by your server.

Outlook Express
There was a problem logging onto your mail server. Your Password was rejected. Account: 'Andy', Server: 'POP3.ntlworld.com', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Now that is strange as Outlook Express should setup a lot easier than Outlook using the settings in that section.

I would ring up tomorrow after 0800 and someone will help setup OE and if it works you can import the settings to Outlook.

[andy_smed]

Just a quick update.

I have managed to play around with outlook and I am now able to send emails but still get the username/password problem when trying to receive emails.

Andy

[BenMcr]

It might be worth trying to change your e-mail password via Webmail following the guidelines here http://help.virginmedia.com/system/v...4-EFECC91842C0

I know they are enabling weak password security rules on the mail system at the moment - blueyonder.co.uk got changed this week

[andy_smed]

Thanks Ben, but that didnt make any difference.

Still able to send emails from outlook but not receiving anything.

Log onto incoming mail server (POP3): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).

Andy

[carmad]

I use Outlook 2007 and the following settings have been working fine for the past month with no problems.

Set Incoming Mail to pop3.ntlworld.com
Set Outgoing server to smtp.virginmedia.com
User Name:- full email address
Password: your normal password
Click on More Settings;
then Outgoing Server;
Tick Box (My outgoing server (SMTP) requires authentication)
Make sure button Use same settings as my incoming mail is on.

Click on Advanced Tab;
set incoming port to 995
set outgoing port to 465
Set encryption to SSL

Click on OK
Then all should work fine

[andy_smed]

Carmad , you are a geneous.

Thank you very very much.

Andy

[arthurbest]

Hi All
My problem is similiar and I contacted NTL E-Mail staff and it appears according to them that all (5) e-mail addresses have been removed and no record is available.
I have had these addresses for the last 11 years but they are unable to find them.
I will have to wait at least 5 days before I receive an answer, what a problem as at first I was given reset instructions then told they could find no record of use over the past years.
I feel this may be a account issue as I am close to my monthly limit but have no proof of this but the next bill will be paid by direct debit within the next 5 days coincidence or not.
Anyone else experienced this as I am desperate to receive E-Mails as I rely on outside contact with various organisations I am involved with.

Thank you in anticipation

Art

[BenMcr]

What you describe are what are called 'Orphaned Accounts'. Due to some records issues, some e-mail addresses have become disconnected from any billing or broadband account.

They still work, but there is no way to identify who the e-mail address belongs to. However once the owner can provide details as to which account the e-mail address should be attached to, then Virgin can do so within the 5 days.

[ntlstar]

Originally Posted by BenMcr

What you describe are what are called 'Orphaned Accounts'. Due to some records issues, some e-mail addresses have become disconnected from any billing or broadband account.

They still work, but there is no way to identify who the e-mail address belongs to. However once the owner can provide details as to which account the e-mail address should be attached to, then Virgin can do so within the 5 days.

Hi BenMcr thanks for that, I have experienced the same problem as
arthurbest

Used e-mail accounts on Outlook Express for several years now and then all of a sudden.



Keeps popping up on my Outlook Express 6 again and again asking me to enter password but it doesn't work.
Now strangely to some extent I appear to be able to send e-mails

---------- Post added at 13:45 ---------- Previous post was at 13:40 ----------

And going to webmail and logging in I get
The below!!!!



---------- Post added at 13:50 ---------- Previous post was at 13:45 ----------

And trying to login to virginmedia selfcare main page
I get this!!!!

[BenMcr]

I would follow what it says. Contact VM with details of your e-mail address and your billing account. Virgin should then be able to tie the two together to resolve your issue