Email has stopped working.

[ntlstar]

Originally Posted by HRDTRiumph

I have had the same problem with accessing the pop3 and smtp servers......Virgin told me on 9th July that they would re-establish my email address which I have had since 2001.....three days was indicated. On 16th July I was told that it would take a little longer........no progress so far!!!!

Hi Vic, thanks for posting.

Based on my experience three days seems a little fast.

I was originally told
5 working days
then when not working by then, I was told
7 working days
which is tmrw

So will update on what happens.

[ntlstar]

Well update as promised.

Wasted my whole morning on this so far.
Basically no progress, told to wait longer.

Also to add previously it appears the 'form' was filled in for only one e-mail! Being my primary e-mail.
I had been under the assumption that this would mean that all my secondary e-mails would also be UNorphaned as well.

Appears that this is not the case so today a helpful advisor filled in the form for a few other secondary e-mails that I need UNorphaned as well.
Unlike the first time he also took a password that I would want to use with the new e-mail accounts.

Anyway back to waiting around and kicking my heels for another 7 working days.

[2old4this]

i had this problem for about 5mins where it started asking for password then everything went normal can send/recieve email ok do i need to inform VM about the problem?

[HRDTRiumph]

On 9th July the helpful Virgin person re-established my email address on the web mail system whilst my orphaned account was being re-established. I much prefer ootlook express but at least I could get by. On 16th July I was told it would take a little longer to correct my pop3/smtp access.

Today 21st July my access to virgin web mail has been denied and outlook express still does not work.

Oh well it's back to the phone...dial 1...dial 2 etcand listen to the happy smiley girl who tells you to reboot etc.

---------- Post added at 08:40 ---------- Previous post was at 07:26 ----------

Another update....after a 30 minute wait (at least there is a new facility to select your desired music) a helpful person told me there is a problem this morning with the web mail. He escalted the pop3/smptp problem to reinsitute my orphaned account and then help me access "mail.ntlworld.com" which then allowed me to access the virgin web mail server.

Vic

[HRDTRiumph]

Originally Posted by ntlstar

Hi Vic, thanks for posting.

Based on my experience three days seems a little fast.

I was originally told
5 working days
then when not working by then, I was told
7 working days
which is tmrw

So will update on what happens.

Hi there,

So what happened to your problem? I'm still waiting....since 9th July and have escalated twice.

Vic

[Taf]

I can't get email from Opera from time to time. Keep getting the error

Wrong username [Server response:-ERR Invalid Backend.]

[SnoopZ]

I can't access my NTLworld email with OUTLOOK today either.

[hansi]

I can't get email on Window Live Mail

Unable to send or receive messages for the pop.ntlworld.com account. An incorrect e-mail user name was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR Invalid Backend.
Server: 'pop.ntlworld.com'
Windows Live Mail Error ID: 0x800CCC91
Protocol: POP3
Port: 110
Secure(SSL):

Entered my details but still not working.

[Simcut]

Same here, I'm having problems on Outlook 2007, keeps asking me for my username & password on both email accounts, this is bloody shocking from VM, how many more times is my email going to play up?

[hansi]

Mine's working again now

[Ben B]

Mine doesn't work via POP on Windows Live Mail, just keeps asking me to enter my password, I thought it had been hacked until I went on webmail

[SnoopZ]

It's still not listed on the fault page under my address.

[Digital Fanatic]

Originally Posted by Ben B

Mine doesn't work via POP on Windows Live Mail, just keeps asking me to enter my password, I thought it had been hacked until I went on webmail

same here, ex-blueyonder

[Ben B]

Originally Posted by Digital Fanatic

same here, ex-blueyonder

Strange that it's gone down on both ntlworld and blueyonder accounts

[Digital Fanatic]

Originally Posted by Ben B

Strange that it's gone down on both ntlworld and blueyonder accounts

it's on the migrated back-end now though

---------- Post added at 13:53 ---------- Previous post was at 13:51 ----------

back on now for me