Email has stopped working. - Page 19

Casbah-Joe · 03-02-2011, 17:34

Quote:

Originally Posted by Masque

Click the link and try the instructions.

http://help.virginmedia.com/system/s...MEZONE_OFFSET=

Thanks for that but doesn't work. Maybe because my emails end in ntlworld.com

BenMcr · 03-02-2011, 17:36

Yup it is, you can't currently use smtp.ntlworld.com unless you are at home.

This should change later this year, but dates haven't been confirmed.

Peter_ · 03-02-2011, 17:40

Quote:

Originally Posted by Casbah-Joe

Thanks for that but doesn't work. Maybe because my emails end in ntlworld.com

Change the appropriate parts to ntlworld.com

BenMcr · 03-02-2011, 17:59

Quote:

Originally Posted by Masque

Change the appropriate parts to ntlworld.com

But he wants to use outbound email on a 3G connection which doesn't work with the ntlworld.com settings

Peter_ · 03-02-2011, 18:39

Quote:

Originally Posted by BenMcr

But he wants to use outbound email on a 3G connection which doesn't work with the ntlworld.com settings

I forgot as my Nokia N8 just does it after putting in the username and password the setup is a lot easier than most phones.

highroyds · 03-02-2011, 18:44

Quote:

Originally Posted by Casbah-Joe

Anyone got any ideas how to get my iPhone to send emails when on 3G? Itworks fine at home when connected to wi-fi and it used to send emails when connected via 3G. I know there is webmail but I would like to be able to respond asap plus webmails no good when you work underground

http://community.virginmedia.com/t5/...hone/m-p/16898

Ken Jude · 04-02-2011, 11:28

Assuming your phone provider has set you up with an email address on their system (o2 do this automatically and I assume the rest do) then you can simply use the phone provider's smtp server in place of the ntlworld smtp server for your outgoing mail settings on your phone.

If your phone provider doesn't have one, you could set up a gmail address and use their smtp server which is setup to allow connections from 3G.

The fact that you have routed the reply mail out via someone else's smtp server will be transparent to the recipient of the email - they will still see your ntlworld address in the from field when they receive it if that's what you've set up in the account's properties on the phone.

Dazza124 · 04-02-2011, 12:02

http://community.virginmedia.com/t5/...e/m-p/5137#M46

Look at my post..?This works for me

thedog29 · 16-02-2011, 00:35

hi folks, was having some trouble with my modem (i've had it years from when ntl started in our area) so Virgin sent a techie out today and he replaced it with the new super hub. all was well again or so i thought. i tried going into outlook 2007 to check my emails and it kept asking for my password etc. the same problem everyone else was having here a few months ago. here's the thing, i share this laptop with a few people in the house and they are still able to use outlook to receive their emails. they are using the same old settings i.e.

incoming server: pop.ntlworld.com
outgoing server: smtp.ntlworld.com

More settings are as follows:
outgoing server tab - no tick in the box
advanced tab - incoming server (pop3) 110
no encryption
- outgoing server (smtp) 25
no encryption

so why all of a sudden has this happened to me

i am not the main account holder so that might have something to do with it.

any help would be appreciated.

highroyds · 16-02-2011, 12:15

Quote:

Originally Posted by thedog29

so why all of a sudden has this happened to me

i am not the main account holder so that might have something to do with it.

any help would be appreciated.

Try logging through webmail and see if that works for you because if it works for you it just means theres a problem with the servers and your accounts are fine.

thedog29 · 16-02-2011, 18:21

Yes i can get on to webmail, and in fact in work today, i was able to get emails using outlook as i have them frowarded from my webmail account.

It's just my home laptop that is having the problem. should i just contact VM and see if they can help. I'm assuming they would know hoe to fix it since this problem has been around for a few monnths know!

ps. surely if it was a server problem the other folks in the house wouldn't be able to get their emails through outlook, which they can. nothing seems to have changed for them - they are still usint the old ntlwolrd settings and everthing

highroyds · 16-02-2011, 18:44

Quote:

Originally Posted by thedog29

Yes i can get on to webmail, and in fact in work today, i was able to get emails using outlook as i have them frowarded from my webmail account.

It's just my home laptop that is having the problem. should i just contact VM and see if they can help. I'm assuming they would know hoe to fix it since this problem has been around for a few monnths know!

ps. surely if it was a server problem the other folks in the house wouldn't be able to get their emails through outlook, which they can. nothing seems to have changed for them - they are still usint the old ntlwolrd settings and everthing

To be honest I'd post a message on the Offical Virgin Media forum - they'll help you and if you really are having trouble they'd be able to find out what the problem is for you. They've solved a number of issues I've had within 1 hr to 1day lol.

thedog29 · 16-02-2011, 18:50

got sorted, hopefully!! just logged onto virgin media and reset my password. it all seems to be working fine now - i'm still using the old ntlworld settings, will they eventually stop working?

hansi · 17-02-2011, 07:18

Is there a problem with the ntl email programme today. I just looged in, the system froze, and I couldn't access the Internet. When I logged in to email, it gave the message, did I want to wait or stop. I stopped it but had to reboot before I could access the Internet. Webmail is fine.