Email has stopped working. - Page 10

Taf · 29-07-2010, 11:18

Maybe their internal email is screwed too?

jingleman · 29-07-2010, 12:11

Quote:

Originally Posted by Masque

The fault is still ongoing estimated fix is 1330 today.

Do you happen to know what's the current position on 'missing e-mails? By that I mean stuff from say Tuesday night until early yesterday afternoon.

I have checked webmail and they're not there (or in spam folder), and I am a number of e-mails missing.

When had problems on NTLWorld accounts previously, they'd start filtering back 'in reverse chronological order' but none have appeared for me yet.

And another related question, if the email sytem is hosted on Google Apps, why when access is regained are the backlog of e-mails not already sitting there waiting to be picked up from the Google servers?

Just curious, as I'd assumed that apart from validating ID etc via VM the actual e-mail part of the system was now all processed & hosted by Google Apps

Cheers

jimpy0 · 30-07-2010, 11:33

deleted my mail package - reinstalled triple checked all settings and nowww
wait for it
wait for it

The connection to the server has failed.

Subject 'mods wanted'
Server: 'smtp.virginmedia.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): Yes
Socket Error: 10060

what a suprise

why cant they ring me up offer to dump my old ntl mail addy and give me a new one or will even that not cure it

Peter_ · 30-07-2010, 12:12

Quote:

Originally Posted by jimpy0

deleted my mail package - reinstalled triple checked all settings and nowww
wait for it
wait for it

The connection to the server has failed.

Subject 'mods wanted'
Server: 'smtp.virginmedia.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): Yes
Socket Error: 10060

what a suprise

why cant they ring me up offer to dump my old ntl mail addy and give me a new one or will even that not cure it

Click the link look for the relevant settings and install them and it should work again. http://help.virginmedia.com/system/s...NE_OFFSET=null

Mulespinner · 01-08-2010, 22:31

Since my post on 29.07.10 I have had no problem with my pop3 email using Outlook 2007 with Windows 7 and @ntlworls.com account. Perhaps as Masque said, VM must have fixed the problem at 1330hours on 29.07.2010. My settings are:- Account Type: POP3, Incoming Mail Server pop.ntlworld.co, Outgoing Mail Server smtp.virginmedia.com, remember password box checked, unchecked "require logon using Secure Password Authenticatio (SPA), checked "My outgoing server (SMPT) requires authentication" box in the Outgoing Server tab and I checked "use same settings as my incoming mail server", and under Advanced tab used Server Port Numbers POP3 995 with checked box for "this server requires an encrypted connection (SSL), Outgoing server (SMPT) 465 and "use the following type of encrypted connection" SSL.
The above is working for me just fine. Sorry to be so long winded.

Begize · 02-08-2010, 09:47

Quote:

Originally Posted by Ken Jude

The peddle the nonsense that this is a "free" add-on. I doubt we're going to get an explanation any time soon while they keep spewing that garbage.

They might class this latest "upgrade" as a free, but I'm sure the various internet packages list email as part of the deal - i.e. contract.

If they are failing to provide this basic part of the service, then they at the very least should tells us what is going on and what they are doing to fix it. The brief "national outage" doesn't help on the status pages when it goes on for days.

I'm not looking for a blame culture here, as customers, at the end of the day it's pointless pointing fingers at Google, Virgin or whoever. I hope internally lessons are being learnt, not least in the obviously poor project management and testing that has been undertaken for these migrations.

What I would like to see is Virgin saying what's gone wrong, what they are doing to fix it, and when it's likely to be fixed. The way these ongoing faults are being handled is just not good enough. If it's all now fixed, maybe a courtesy email to apologise and explain what's happened.

We are the customers, we pay their wages, they should show us some respect.

Peter_ · 02-08-2010, 12:19

Quote:

Originally Posted by Begize

They might class this latest "upgrade" as a free, but I'm sure the various internet packages list email as part of the deal - i.e. contract.

Email is not listed as part of any package as it is a free addon and you can use any email address you choose as you are not tied to using the address Virginmedia supply.

HRDTRiumph · 02-08-2010, 15:58

Quote:

Originally Posted by HRDTRiumph

I have had the same problem with accessing the pop3 and smtp servers......Virgin told me on 9th July that they would re-establish my email address which I have had since 2001.....three days was indicated. On 16th July I was told that it would take a little longer........no progress so far!!!!

Vic

See my new thread on orphanned accounts and message posted today.......will take till 15th August hopefully.....anybody want to place a bet?

Vic

dave6x · 02-08-2010, 16:51

Quote:

Originally Posted by Masque

Email is not listed as part of any package as it is a free addon and you can use any email address you choose as you are not tied to using the address Virginmedia supply.

If you care to read what is on the Virgin Media promotion at http://allyours.virginmedia.com/webs...uct.do?id=3264 you will find that email is listed under "This Package includes:" i.e. inclusive within the package, it may say "Free email" but that merely means that there is no additional payment for email!!!

It is certainly not an Add-on as your post implies

Digital Fanatic · 02-08-2010, 18:35

Quote:

Originally Posted by dave6x

If you care to read what is on the Virgin Media promotion at http://allyours.virginmedia.com/webs...uct.do?id=3264 you will find that email is listed under "This Package includes:" i.e. inclusive within the package, it may say "Free email" but that merely means that there is no additional payment for email!!!

It is certainly not an Add-on as your post implies

It's a Value Added Service and is not part of any contract with Virgin Media.

Peter_ · 02-08-2010, 20:08

Quote:

Originally Posted by dave6x

If you care to read what is on the Virgin Media promotion at http://allyours.virginmedia.com/webs...uct.do?id=3264 you will find that email is listed under "This Package includes:" i.e. inclusive within the package, it may say "Free email" but that merely means that there is no additional payment for email!!!

It is certainly not an Add-on as your post implies

It is a free addon nothing more hence the reason why you would receive no recompense for email downtime as it is free to use.

iadom · 03-08-2010, 11:45

Mine has just gone down again...

alwaysabear · 03-08-2010, 11:59

Same here, I keep getting this error message
Account: 'pop3.blueyonder.co.uk', Server: '127.0.0.1', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 5100, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

moiraf100 · 03-08-2010, 12:02

I'm getting this - posted on another thread as well.

An error occurred during a connection to pop3.ntlworld.com:995.

SSL received a record with an incorrect Message Authentication Code.

(Error code: ssl_error_bad_mac_read)

dave6x · 03-08-2010, 12:19

Quote:

Originally Posted by Digital Fanatic

It's a Value Added Service and is not part of any contract with Virgin Media.

Thanks for your response that clarifies the situation somewhat!

However, down yet again today ... not much "Value Added" methinks!!!