not receiving e-mails from 'Freeserve' client

Church Mouse · 02-07-2010, 10:42

I have an 'ntlworld.com' e-mail address, have done all the necessary changes and all is ok, except for the last few days:-

I can send an e-mail to a friend with a 'freeserve.com' e-mail address and he receives it fine, but if he replies or sends me an e-mail it goes into his 'sent' box but I do not receive it and he does not get a bounce back e-mail.
He obviously thinks that I have received his message until I tell him otherwise.

Another friend, with an ntl.com address, has told me that the same thing happens to her.

I have tried to contact customer services to see if they are aware of any problem, but have been hanging on the phone until I get cut off.

Does anyone else have this problem with 'Freeserve' addresses.

I have no other problems with my e-mails.

Thank you.

**Rob** · 02-07-2010, 11:33

Sounds like it is dissapearing into a spam filter somewhere.

Church Mouse · 02-07-2010, 19:05

I think the problem may be with Freeserve, other friends, with 'tiscali' addresses could not receive e-mail from 'freeserve' client three weeks ago, but that seems to have been resolved.

Digital Fanatic · 03-07-2010, 11:25

we are currently investigating an issue with freeserve.

Church Mouse · 03-07-2010, 12:55

Thank you for that reassurance.

Will it be possible, please, to post a message here when the problem has been resolved?

Thank you

Digital Fanatic · 04-07-2010, 19:21

Quote:

Originally Posted by Church Mouse

Thank you for that reassurance.

Will it be possible, please, to post a message here when the problem has been resolved?

Thank you

yeah, reference is 1296573... ticket still open with Messaging Team.

Church Mouse · 04-07-2010, 21:36

Thank you

Digital Fanatic · 07-07-2010, 12:08

Should be resolved now. Can you re-test please?

Thanks

Church Mouse · 07-07-2010, 21:53

Thank you

I have e-mailed my friend and am now awaiting a reply, I wll let you know the outcome

Church Mouse

---------- Post added at 21:53 ---------- Previous post was at 20:37 ----------

Yes, received reply from friend, so hopefully all will now go well.

Thank you for your help and for informing us of status.

Church Mouse

Digital Fanatic · 08-07-2010, 17:42

Quote:

Originally Posted by Church Mouse

Thank you

I have e-mailed my friend and am now awaiting a reply, I wll let you know the outcome

Church Mouse

---------- Post added at 21:53 ---------- Previous post was at 20:37 ----------

Yes, received reply from friend, so hopefully all will now go well.

Thank you for your help and for informing us of status.

Church Mouse

Good stuff

Thanks for the update too