@ntlworld.com e-mail migration - Page 9

ronnie_m · 06-05-2010, 09:03

Quote:

Originally Posted by danbayliss

If you are trying the new settings and they aren't working. Can you let me know what client and the error message?

Although the old settings will work at the moment they will be switched off in the future so it will be good if we can resolve this.

Andrew, if your staff can you email me internally with your details?

Hi

I have tried on both outlook 2007 and 2010. Both don't work error message is "Send test e-mail message: None of the authentication methods supported by this client are supported by your server." This is with SSL turned on.

I configured outlook express on my netbook as a test to check my account settings. This will work so the issue looks like with outlook and the changed settings.

I also now notice that my iphone does not pickup all my mails but I haven't had time to look at that yet.

If anyone needs more info please PM me.

danbayliss · 06-05-2010, 15:29

Thanks for the information.
We have identified an issue specifically with ntlworld.com email accounts using Outlook with SMTP authentication switched on.

We are reviewing how we can resolve this. In the meantime continue with SMTP authentication switched off

Peter_ · 06-05-2010, 17:04

Quote:

Originally Posted by danbayliss

Thanks for the information.
We have identified an issue specifically with ntlworld.com email accounts using Outlook with SMTP authentication switched on.

We are reviewing how we can resolve this. In the meantime continue with SMTP authentication switched off

Just to clarify you mean with no tick in the box.

danbayliss · 06-05-2010, 17:45

Quote:

Originally Posted by Masque

Just to clarify you mean with no tick in the box.

Yes

ronnie_m · 06-05-2010, 18:17

Quote:

Originally Posted by danbayliss

Thanks for the information.
We have identified an issue specifically with ntlworld.com email accounts using Outlook with SMTP authentication switched on.

We are reviewing how we can resolve this. In the meantime continue with SMTP authentication switched off

Dan

Thanks for the update. Happy to test if needed.

Ronnie

Ken Jude · 06-05-2010, 18:27

Just to confirm my and my colleague's issue were also both with Outlook 2007 and SMTP authentication turned on in the "Outgoing Server" tab.

Same error message as Ronnie above.

KenK · 06-05-2010, 21:26

Quote:

Originally Posted by KenK

For those who have been migrated, how long (approx.) was the gap between getting the "we're launching ..." email and the change actually happening? The email says only 'over the next few weeks' - I don't think we'd get away with that for the service I help to support...

Quote:

Originally Posted by Masque

The migration is between the end of April and the end of June and they are moving around 2 million+ accounts over so do you want it done right or do you want it rushed.

I want it done right. I would also appreciate some better communication of when it might be done, so that I know when to look out for it. end April to end June is a wide timescale.

gulf4uk · 06-05-2010, 21:34

got the EMAIL changed settings on Windows mail and worked first time ,
Emails been coming through fine and seems less Spam.
The Auto setup did not work at all .

**Maggy J** · 06-05-2010, 21:41

Just been to check my VM webmail..Since when has the opportunity to save one's password changed?Also can I actually change my ntlworld password to something I might remotely be able to remember.I've had the same password since 1997 and I still can't pigging remember it.

Andrewcrawford23 · 06-05-2010, 21:46

Quote:

Originally Posted by danbayliss

If you are trying the new settings and they aren't working. Can you let me know what client and the error message?

Although the old settings will work at the moment they will be switched off in the future so it will be good if we can resolve this.

Andrew, if your staff can you email me internally with your details?

Do not have email access, i can email you from my own personal email but no internal email

danbayliss · 07-05-2010, 00:09

No problem Andrew. We have found an issue with Outlook & SMTP authentication as per my last post.

Peter_ · 07-05-2010, 06:17

Quote:

Originally Posted by Maggy J

Just been to check my VM webmail..Since when has the opportunity to save one's password changed?Also can I actually change my ntlworld password to something I might remotely be able to remember.I've had the same password since 1997 and I still can't pigging remember it.

Call in and we will reset the password, this is quite common if your password does not now include at least one number.

admars · 07-05-2010, 19:41

AFAIK my ex ntl account hasn't migrated yet, but smtp in thunderbird didn't work yesterday, and isn't working today either

Sending of message failed.
The message could not be sent because connecting to SMTP server smtp.ntlworld.com failed.

email is coming in ok from pop3.ntlworld.com

scrotnig · 08-05-2010, 11:05

These help pages they direct you to don't work. Just doesn't load, blank page.

DJ Dave · 08-05-2010, 11:08

yeah and the fix tool is not working for me too :-(