Unable to Send Mail via Mail (on a Mac)

FairyFairy · 15-03-2010, 17:47

I have just upgraded to Apple Mac 10.5.8 and am setting up what I need to and am having problems setting up to receive my Virgin (ntl) e-mails on the Mail.

I can receive posts but none are going out.

I've had a look at the Virgin Media help page and the settings look correct to me.

Apart from a chat with India, which I am putting off till the last resort, I don't know where to look.

Any ideas???

verbascum · 14-08-2010, 05:47

I'm having the same problems with Blueyonder:
(quote from my post re Outlook)

"What I liked about Outlook was that your emails got downloaded so you could work on them offline. What I hated was that I never could back it up - all my contacts, calendar and emails could have been lost. And you couldn't copy an email message to a doc including sender date etc. I ended up forwarding them to myself.
Things got worse with a new laptop - nobody warned me about vista. Then VM went over to google platform, Outlook email no longer worked and I had to get my Blueyonder mail via webmail. Everything else went wrong, messages like "Firefox can't find Google" "Your MS Office is illegal" etc. slowdowns, gibberish typing (cursor slipping into line above), etc. So I finally decided to "get a Mac".
It's wonderful, EXCEPT for emails: hours and hours of phone calls with well-meaning VM and Mac techies, resetting each others' settings, even logging on to my computer, resulted in a complete mess, with some Blueyonder emails but not all arriving in Mac mail. Apple shop people puzzled. Then a young genius decided I should do IMAP and all my emails flooded in, complete with gmail-labels. But now I can't find them and I get nothing into Mac mail and outgoing ones are blocked. Had to go back to VM webmail, which frequently says oops can't get back to inbox. Why can't they talk to each other?"

I know this is not very encouraging. Try customer relations during office hours and ask for a senior tech person, and ring Apple. Let me know if you get anywhere.

FairyFairy · 14-08-2010, 09:26

I fiddled and faddled with the settings until I didn't even know what I did ... but they work now. My heart was in my mouth that they wouldn't at some stage - but so far so good.