NTL Webmail not working

md078 · 17-08-2005, 08:57

I am having trouble with webmail.

My parents are on AOL so I tried checking my email on the NTL homepage using the email link. It didn't work, just got a message saying I had logged out previously. On here I found the site web6-win.server.ntlworld.com . When I checked on sunday there were no emails. When I got home there were 35 emails waiting ranging from friday afternoon to monday.

Is this a common problem or should I contact NTL. Last time I phoned them I had a foreign call centre worker read of a card and ask me unrelated questions.

Thanks,

Matt

APS · 17-08-2005, 09:22

I don't suppose your PC at home was left on and running your email client, whilst you were away?

APS

PWS · 17-08-2005, 09:33

Ask your parents to get the internet and dump AOL.

AOL is close to being like the internet but just isnt lol

It may be an AOL issue as AOL do things a little differently from the rest of the world....Oh...so do parts of france.

try it on an non AOL conection and you may find it works with no probs

md078 · 17-08-2005, 09:59

Quote:

I don't suppose your PC at home was left on and running your email client, whilst you were away?

I leave the cable modem and router on but not the computer, would this be a problem?

Raistlin · 17-08-2005, 10:10

Quote:

Originally Posted by md078

Quote:

I don't suppose your PC at home was left on and running your email client, whilst you were away?

I leave the cable modem and router on but not the computer, would this be a problem?

No, this won't be causing what you're describing as the problem.

Chris W · 17-08-2005, 10:20

web6-win.server.ntlworld.com points to the old webmail ip address- so you may well see old mail here.

To access webmail, you should either follow the links through www.ntlworld.com or use http://webmail.ntlworld.com . You will then ensure that you are directed to the new mail platform rather than the old and thus see new messages properly.

md078 · 17-08-2005, 11:19

Quote:

To access webmail, you should either follow the links through www.ntlworld.com or use http://webmail.ntlworld.com .

As I said in my original question, the link from the homepage doesn't work at all on AOL. I think I tried http://webmail.ntlworld.com but I'm not sure so will try it anyway.

simbr · 17-08-2005, 15:06

Hmm.. thought all the old webmail servers were redirecting to the new ones, but it looks like they missed 6 and 7. Since these are connected to the old mail platform you won't see any mail received since July.

Chris W · 17-08-2005, 16:30

Quote:

Originally Posted by md078

As I said in my original question, the link from the homepage doesn't work at all on AOL. I think I tried http://webmail.ntlworld.com but I'm not sure so will try it anyway.

I guess that is something to do with the AOL browser and Javascript... but the webmail.ntlworld.com link should work fine for you

md078 · 17-08-2005, 18:53

I have to admit that before I moved out I hated the whole AOL interface which is why I didn't get it. I think they can use internet explorer when AOL is running so it might be the way to go to get webmail working.