hi all probs with emails

Darks · 06-07-2008, 21:26

hi all just asking is anyone else haveing prob getting there emails everytime i try i get this error
am in lincoln area

There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR pop operation is not allowed for this user.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

i know my user name and password is right i log on website and it said i have 3 emails sooon i click on emails it errors and logs me back out any ideas

whydoIneedatech · 06-07-2008, 22:12

Quote:

Originally Posted by Darks

hi all just asking is anyone else haveing prob getting there emails everytime i try i get this error
am in lincoln area

There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR pop operation is not allowed for this user.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

i know my user name and password is right i log on website and it said i have 3 emails sooon i click on emails it errors and logs me back out any ideas

Try this link for how to setup Outlook express for a @ntlworld.com account, you have to click next on what looks like an empty screen which takes you to the setup instructions

http://www.virginmedia.com/help/supp..._to_oe_xp.html

If the above does not help then you will need to call Tech Support because if you google the fault codes it mainly comes back as a possible username or password fault.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

**Kevin T** · 06-07-2008, 22:14

to the forums.

I've moved your post to the area designated for e-mail problems.

You aren't adding @ntlworld.com to your user name are you? That's not required...

Darks · 08-07-2008, 08:57

hi m8 thanks for info still dont get emails, and no i dont add @ntlworld.com to my user name worse thing is when i logg on vm website it tell me i have 3 emails but soon i click on on emails it logg me out,

whydoIneedatech · 08-07-2008, 09:00

Quote:

Originally Posted by Darks

hi m8 thanks for info still dont get emails, and no i dont add @ntlworld.com to my user name worse thing is when i logg on vm website it tell me i have 3 emails but soon i click on on emails it logg me out,

best to call up Tech Support on 151 option 3 as I said above and they will try to find out what is causing the problem.