NTL Provisioning Page... Disconnected? :|

AllTheNamesRGone · 22-04-2008, 14:34

Hey there guys, Nice forums here!

Basically I was downloading a few songs yesterday, using FrostWire - its the first time I've connected to a P2P network in *ages*. So I was downloading 8 or 9 tracks.

Anyway, my connection just went. Stopped completely. So I done the usual rebooting of the STB, then the router, then the PC's. [2, One wired to a Linksys router, one using wifi]

It still didn't work. Fast forward a few hours and everytime I try and get on the net I am greeted by the NTL provisioning page. Asking for information that we don't have... [Who keeps the welcome letter for 2 years?!]

So I decided to ring up the number [25p a minute.. When in all fairness, you should only be ringing it when they have messed up.] and got a friendly chap who basically couldn't give me any help. As I needed to answer security questions, and I was only ringing up on *behalf* of the account holder. Thats fair enough I thought, so I asked him if he could give me any *possibilities* as to what could be wrong - once again, I got a no.

So now I am waiting for the account holder to come in - then I'll try and ring again.

My worries are that it happened during my first file sharing lapse in weeks maybe months. I haven't been disconnected have I?! I really need the internet and cant do without it for study and stuff!

Any ideas as to what it could be guys?
Thanks!

webcrawler2050 · 22-04-2008, 14:36

It could be your router caching something or your local machine caching.

The modem could of dropped the settings for what ever reason!

You could try

Close all browsers first

Start >> Run >> CMD

ipconfig /flushdns

That could do something!

jellybaby · 22-04-2008, 14:37

Its more likely that the box has been updated, or something on the system has been updated. Mine used to do it now and again

**Stuart C** · 22-04-2008, 14:37

It's probably a coincidence.. File sharing itself is not illegal, and also not against the terms and conditions of service, so Virgin would be on dodgy ground cutting you off for just that.

edit: Yes I know that whatever you were downloading may not have been legal, but the chances against you even getting caught on your first go are astronomical.

AllTheNamesRGone · 22-04-2008, 14:40

Thanks for the VERY speedy replies guys! I'll try your advice webcrawler2050!

Im just looking to put my mind at rest basically, as its going to be a *massive* inconvenience if I have been cut off. I can't see it happening for a few songs though...

webcrawler2050 · 22-04-2008, 14:41

Quote:

Thanks for the VERY speedy replies guys! I'll try your advice webcrawler2050!

Velcome - its probable that there has been an update but its worth a shot just in case!

AllTheNamesRGone · 22-04-2008, 15:38

Thanks guys! Well I just got the official verdict... The STB had forgotten my routers MAC address. I'm not quite sure how it happened - neither was the tech support chappie.

However, I was rather impressed by the ability to see which websites I went on to check the network functionality. [He successfully noticed I was on google, then the BBC website.] Rather impressive, if a little scary!

webcrawler2050 · 22-04-2008, 15:53

Quote:

Originally Posted by AllTheNamesRGone

Thanks guys! Well I just got the official verdict... The STB had forgotten my routers MAC address. I'm not quite sure how it happened - neither was the tech support chappie.

However, I was rather impressed by the ability to see which websites I went on to check the network functionality. [He successfully noticed I was on google, then the BBC website.] Rather impressive, if a little scary!

Eeek! Niche Gut!

Problem the modem just being thick! lmao :P

Anywho glad it's sorted now

jellybaby · 22-04-2008, 16:10

To the VM tech people.....

Is it normal for VM to able to see what pages you visit ?????

webcrawler2050 · 22-04-2008, 16:12

Quote:

Originally Posted by jellybaby

To the VM tech people.....

Is it normal for VM to able to see what pages you visit ?????

I wouldn't of thought so but I guess the modem has some sort of history to a certain extent. We would need an official word from VM i guess!

jellybaby · 22-04-2008, 16:40

He's using a set top box, which makes me wonder even more

Tech_Boy · 22-04-2008, 17:29

Quote:

Originally Posted by jellybaby

To the VM tech people.....

Is it normal for VM to able to see what pages you visit ?????

erm, no, but I can see the mac address of what ever is connected to the modem or (shudder) stb, via a handy tool called dtv stats (on the ex NTL network).

jellybaby · 22-04-2008, 17:32

Quote:

Originally Posted by Tech_Boy

erm, no, but I can see the mac address of what ever is connected to the modem or (shudder) stb, via a handy tool called dtv stats (on the ex NTL network).

Thanks for the reply....

it was

Quote:

However, I was rather impressed by the ability to see which websites I went on to check the network functionality. [He successfully noticed I was on google, then the BBC website.] Rather impressive, if a little scary!

that got me wondering

whydoIneedatech · 22-04-2008, 19:42

Quote:

Originally Posted by Tech_Boy

erm, no, but I can see the mac address of what ever is connected to the modem or (shudder) stb, via a handy tool called dtv stats (on the ex NTL network).

On EX-Telewest we use ISA and it does the same job as DTV.

moaningmags · 23-04-2008, 02:02

Quote:

Originally Posted by whydoIneedatech

On EX-Telewest we use ISA and it does the same job as DTV.

I love ISA, but love Red Tools even more (When it works)
Man, I'm so sad