12-03-2008, 20:28
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#1
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OLD Skool pc user
Join Date: Apr 2007
Location: South London
Services: Virgin V+
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Posts: 53
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outlook sending problem
I am using my blueoyonder account to send message and I can receive mail fine but cannot send and I get this error message 0x80040607 tried searching but no joy any help please!!!
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12-03-2008, 20:33
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#2
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cf.addict
Join Date: Mar 2007
Services: Cable, Freeview DVD recorder, telephone L, BB L, TV xl, V+
Posts: 130
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Re: outlook sending problem
Does it only do this with your Blueyonder account or do you have other accounts that run through this and have a similar error ?
Are you using imap or pop3 for this ?
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12-03-2008, 20:34
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#3
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Heavyweight CoTW
Join Date: Feb 2007
Location: Mornington Crescent
Posts: 1,282
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Re: outlook sending problem
Is your SMTP server set to : smtp.blueyonder.co.uk
__________________
I don't have to sell my soul. He's already in me..
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12-03-2008, 20:37
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#4
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OLD Skool pc user
Join Date: Apr 2007
Location: South London
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Re: outlook sending problem
pop3
pop3.blueyonder.co.uk
smtp.blueyonder.co.uk
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12-03-2008, 20:51
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#5
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cf.addict
Join Date: Mar 2007
Services: Cable, Freeview DVD recorder, telephone L, BB L, TV xl, V+
Posts: 130
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Re: outlook sending problem
Cant see anything on Microsoft technet for this code with Outlook, but it is mentioned for configuration manager where it mentions out of cache. :- http://technet.microsoft.com/en-us/l.../bb632794.aspx
Dont know if MS error codes are consistent across apps. Which version of outlook are you using , if its pre 2007 you could try an upgrade ? Backup your files before attempting this though in case it goes wrong. If your on 2000 try upgrading to 2003.
Are you able to try outlook express and see if it has the same problem, id try that before an upgrade ?
Last edited by Morden; 12-03-2008 at 20:59.
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12-03-2008, 21:02
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#6
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OLD Skool pc user
Join Date: Apr 2007
Location: South London
Services: Virgin V+
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Re: outlook sending problem
Morden thnx for your response
The version is office outlook 2007
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12-03-2008, 21:30
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#7
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Cable Forum Team
Join Date: Apr 2006
Location: Ashton under Lyne
Services: VM M Phone, XL TV & XL Broadband
Posts: 5,235
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Re: outlook sending problem
Have you got authentication set up on the smtp server?
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Formerly Cobbydaler
The saddest aspect of life right now is that science gathers knowledge faster than society gathers wisdom - Isaac Asimov
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12-03-2008, 22:11
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#8
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Cable Forum Team
Join Date: Jun 2003
Age: 44
Posts: 11,408
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Re: outlook sending problem
Your IP suggests you are on Sky, yet you are trying to send via a blueyonder account 
You need authentication if you are to send via the blueyonder account from a non blueyonder ISP connection. That in fact doesn't always work correctly. The best way of sending email is to use the server provided by your current ISP. |
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12-03-2008, 22:38
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#9
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OLD Skool pc user
Join Date: Apr 2007
Location: South London
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Re: outlook sending problem
im using wireless at my inlaws how would this affect my by account?
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12-03-2008, 22:42
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#10
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Cable Forum Team
Join Date: Apr 2006
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Re: outlook sending problem
If your in-laws are on a Sky broadband account & you have a Blueyonder account then this may be the problem...
__________________
Formerly Cobbydaler
The saddest aspect of life right now is that science gathers knowledge faster than society gathers wisdom - Isaac Asimov
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12-03-2008, 22:47
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#11
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OLD Skool pc user
Join Date: Apr 2007
Location: South London
Services: Virgin V+
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Posts: 53
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Re: outlook sending problem
I hope there is a work around? Im stuck whilst waiting for a while worst luck.
Any suggestions Im trying to respond to job ads.
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12-03-2008, 22:49
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#12
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Heavyweight CoTW
Join Date: Feb 2007
Location: Mornington Crescent
Posts: 1,282
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Re: outlook sending problem
Can you not use your webmail?
(sorry - not a BY user so don't know the webmail link).
Possibly: http://www.virginmedia.com/customers/emailgateway.php
__________________
I don't have to sell my soul. He's already in me..
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12-03-2008, 22:52
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#13
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Cable Forum Team
Join Date: Jun 2003
Age: 44
Posts: 11,408
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Re: outlook sending problem
Change the send server details to the sky smtp server, leave all else including your email addy at their blueyonder details. When you send, if someone looks at the headers they will see the blueyonder address for the reply but know it came via Sky.
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12-03-2008, 23:03
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#14
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OLD Skool pc user
Join Date: Apr 2007
Location: South London
Services: Virgin V+
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Posts: 53
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Re: outlook sending problem
ok tried smtp.sky.com
all other details remain the same I get an error back saying
Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
Last edited by herc; 12-03-2008 at 23:16.
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13-03-2008, 03:09
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#15
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cf.geek
Join Date: Jan 2008
Location: Bath
Services: 4Mb VM Broadband
Posts: 734
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Re: outlook sending problem
Quote:
Originally Posted by herc
ok tried smtp.sky.com
all other details remain the same I get an error back saying
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Try smtp. tools.sky.com, herc.
All of Sky's email was outsourced to Google from early February so you may need to check the rest of the email settings.
There's an good unofficial step-by-step guide for Outlook 2003 on the SkyUser forums.
And an official one (with a guide for Outlook Express) available as a pdf from the Sky website.
hth |
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