sending and recieving emails

mandrake · 30-03-2005, 19:28

I have a problem with ntl web mail, I can send e-mails to portugal but when my friend sends emails back she gets an error message drom ntl saying it cant be delivered.
sometimes the emails come through and she still gets a message to say it was not delivered.
anyone have any clues as to what may be wrong?

homealone · 30-03-2005, 20:05

no idea what could be wrong, sorry - it could be your friends smtp server that is the problem, rather than NTL ?

Couple of things to try - set up another mailbox & see if you get the same problem with a different addy, or set up forwarding to an external account, such as hotmail, or gmail - and see if the problem still occurs

http://www.ntlworld.com/help/your_ac...ail_manage.php

is the place to go to set it up

Paul · 30-03-2005, 20:08

Won't be able to troubleshoot it tonight

http://www.ntl-isp.ntl.com/ServiceSt...px?FaultID=304
The email service is down due to

Quote:

ntlworld internet customers may currently be experiencing problem recieving e-mail. This is due to a technical fault. Our engineers are aware and are working to restore service as soon as possible. Please accept our apologies for any inconvenience caused.

homealone · 30-03-2005, 20:11

Quote:

Originally Posted by Paul

Won't be able to troubleshoot it tonight

http://www.ntl-isp.ntl.com/ServiceSt...px?FaultID=304
The email service is down due to

- hadn't seen that, thanks Paul

30-03-2005, 20:16

Quote:

Originally Posted by Paul

Won't be able to troubleshoot it tonight

http://www.ntl-isp.ntl.com/ServiceSt...px?FaultID=304
The email service is down due to

i looked on the service status page about an hour ago as my email hasnt been working and that wasnt there!!

mandrake · 30-03-2005, 23:22

thanks guys, tried the tips about setting up another e-mail account and then read about the email service being down.
guess i will have to wait till the morning to see if any e-mails arrive.

kfridge · 30-03-2005, 23:23

have you tried making sure that the reply address is set correctly in the email account?

greencreeper · 31-03-2005, 08:48

I hope to God that NTL aren't tinkering with a spam filter

Head for the hills

mandrake · 31-03-2005, 13:54

Further to my problems yesterday, I can send an e-mail to portugal and it arrives within 5mins(I phoned to check if it had arrived). E-mail sent back at 8pm last night still hasent arrived.
Checked every thing suggested so far including unistalling McAfee security centre.
Now at a complete loss as to what to do next.

Paul · 31-03-2005, 14:01

I would get a new email account until this one is sorted

Having a Gmail or Hotmail account as backup is always handy.
Have you actually got anything in your ntlworld email inbox/ outbox/sent items at the moment that could be causing a snag? It could just be your friend is finding out how unreliable NTL email can be.

mandrake · 31-03-2005, 14:26

I have been recieving emails form other sources.
I thought gmail was by invitation only for the present?

Paul · 31-03-2005, 15:12

Quote:

Originally Posted by mandrake

I have been recieving emails form other sources.
I thought gmail was by invitation only for the present?

It is

PM me with a working email address and I'll invite you. Are you sure that the problem isn't at the other end of the equation if you are receiving emails from other sources?

mandrake · 31-03-2005, 15:14

Just found out from my friend in portugal that ntl and aol are blocking emails sent from spain and portugal for some reason, she is on sapo.pt

Paul · 31-03-2005, 15:22

Quote:

Originally Posted by mandrake

Just found out from my friend in portugal that ntl and aol are blocking emails sent from spain and portugal for some reason, she is on sapo.pt

Might be a spam issue, try gmail, should let it through