[Ken W]

Originally Posted by Ken W

I received my bill for broadband this morning and they have DOUBLE charged me , June 01st to June 30th £24.99 twice for the same period then £24.99 July 01 - July 31st £24.99.

I phoned CS and spoke to Kevin and he agreed the double charging and put through a credit for the double charging.

I will be watching my July direct debit very carefully.

I received my phone bill and NTL had added Talk Unlimited £5.50 which I had not asked for especiasly as my normal monthly call costs are £2 to £3 per month!

Phoned NTL and spoke to Anthony said he would remove Talk Unlimited and refund £5.50 on my next bill, he said it was too late to do the refund for this month

So my two NTL bills phone and broad band for July I will have been over charged by £38.26

This is why NTL have such a bad name for customer services made even worse I have to pay for the phone call to get them to correct their mistakes

I suggest that every time NTL make error on billing they should refund the money immediately and give two months free services, but will that happen