New poster
Mega frustrated and annoyed with NTL's seeming not-give-a-toss policy when it comes to problems.
To cust a long story short, a mate who was living at mine (he sold his house and was waiting for his new place to be ready) enquired with NTL about transferring his # from old to new house. At the beginning of June I received a letter address to him to my address saying his number was ready to be connect at my house
I called NTL who said nothing would be done as he had moved to his new property and I had explained he was taking a contract with TalkTalk.
Recently, over the course of three or four weeks many of my mates have said they've had trouble contacting me on my landline. Infact trouble is a term used loosely. They just couldn't get me 'cos my number just rung and rung. When they had an option of leaving voicemail they couldn't as the mailbox was full.
I tried deleting my mailbox but it was empty to begin with. I thought the problem might be down to a new Panasonic phone i'd installed as that had an active TAM but switching that off didn't help. No-one could get through to me
On Saturday (1st July) a mate called my mobile and said he'd just rung my landline. I was at home and it had not rung. We hung up and I called my mobile from my landline only to find, to my amazement that my landline number had been changed to my ex-housemates old number !
I called NTL and spoke to an Indian lady who didn't seem at all bothered my by predicament. I mean, I'd only been paying for a landline that no-one could call me on and I was very upset as my American Auntie is terminally ill and I was undiallable!
Eventually the lady transferred me to her supervisor who said she needed to email a departmnent to investigate my problem. I asked to speak to them directly, but apparantly they do not have an email address available for customers and they definitely do not have phones. Very strange for a Phone and Internet Cable provider
Needless to say the supervisor was unable to get a repsonse from this department and she called me at half time of the England -v- (cheating) Portugal match to say so. She promised to get back to me as soon as she had heard from them. I'm still waiting.
I called on the Monday (just gone) and spoke to a really helpfull chap (for a change) who asked me to see what he could do to change my number back before he passed me to disconnections to discuss leaving NTL.
He managed to arrange an engineer to call out tonight between 5 and 8pm. My neighbour has my key to let him into the house to do any neccessary work. Hopefully when I get home I will have my number back.
Anyway, I digress! This morning I tried to get some sence from disconnections. Basically I wanted to terminate my contract without having to pay the remainer of my line rental - £77. I thought NTL had breached their contract with me but according to the last fella I spoke with they have not. In fact, they have done what they say they will - rectify the situation and they're prepared to waive and ladline charges relating to the period when my number had been changed.
This is obviously wholly unnacceptable. I have cancelled my DDR and have refused to pay my current bill of £20.145. I now have to write to the disconnections team explain the entire scenario (as i have done FIVE times) again and see what arises as a result.
Am not gonna name names of those I have spoken to on a public forum but the service from all bar two as been p**s poor. And even then absolutely nothing has been resolved (to my satisfaction) they've just been empathetic.
I'd be interested to learn if anyone else has similar shoddy experiences from this bunch of cowboys.
One disgruntled 'customer'