[tonecold]

I've had a long string of emails from Tech Support too, all from different people, and ALL suggesting things I had already tried to resolve a problem where my connection keeps cutting off at random intervals (and I do mean BASIC stereotype "restart the modem" type-stuff.. which I'm already having to do every time it f*cks up again anyway).

They also often take days to reply... theres a surprise. No wonder these people get abused by customers. I've stated in my last email that they're not impressing me with their service or giving me ANY incentive to stay once my year's up.