Originally Posted by tonecold

I wish I hadn't had to bother with a letter of complaint. I got a letter saying that £45 (out of £192!!!) had been credited to my account and that I should settle the rest of the money that I owe (which is ZERO, except these jackasses don't seem to realise this) with them.
This is a bloody joke and I am no longer going to be patient or tolerant with them as I have tried this approach and it obviously has NOT worked.

I am going to phone this guy and let him know what a cretin he is and the same for the callcentre monkeys, and how I'll see the company in small claims.

"When a case gets referred to otelo it costs around 400.00" costs who? I hope it's NTL it costs, because if not it's cheaper to take them to court anyways.

I sincerely hope for NTL's sake that when I cancel the account my landlord set up and transferred to me last september, that I do not have to go through all this bulls**t again. After that it will be a permanent bye NTLsh*t. I was walking through town on saturday and one of those NTL sales people literally chased me down the street. I stopped and told him, very loudly, what crap service I'd had but he was STILL trying to sell me this crap. Is harrassment a common sales practice for NThell?