[sambadtaste]

I have also been trying to get my account closed since december 05. NTL have told me since then that i owe them no money yet they send me letters saying i have outstanding bills to pay they also sent several demand letters from cash collections agencys. when i wrote to complain after speaking to over 23 customer service staff since december they gave me the wrong address and a lot of wrong information. after then spending time to go through my complaint with each person i spoke to i started to go insane the complaints procedure is diffrent on the ntl site to the one staff tell you.
and by the way the staff are really good at putting you back through the system if they cant help you they dont tell you they are going to and you end up speaking to 5 diffrent people taking over an hour for one tiny problem.
Today i have been told that i need to resend my complaint letter to the correct address which i have if anyone needs.
I was also given a very usefull number to call after calling 3 diffrent ones its the customer concern department in manchester they are the people who recieve the complaints letters and are also the people who decide on the compensation they give you and can do it all while you hold on the line the number is [ADMIN EDIT] - (Russ) incorrect number removed its a main department and the number is available on ntl website once you shift through all the other rubbish.
They can tell you if your complaint is being delt with and sort out your problem with just one person woohoo they will also send you a letter which i advise you get to confirm what they have done and by whom.
It only took me a whole year to find that department the one light in ntlhell.