xathras

hi helen, its the best way forward to follow Chris advice, the company have a certain amount of time to resolve an issue, if this isn't then speak to otelo.

It actually may even be worth giving a call and mentioning to speak to the relations team, if they refuse mention that you are considering appealing to otelo and you will get hold of someone who will listen to you.

When a case gets referred to otelo it costs around 400.00