There isn't any single problem,but untold trouble and strife with these morons.I am almost believing their lies and to be quite honest I don't think any amount of complaining will have an effect on these people.I will however attempt to give an insight of the problems.Having been told by an NTHELL rep that the subscription I was signing for was for one thing it turned out he put us down for something completely different.He also did not hand in the £25 deposit I paid for app 6 weeks.Despite numerous phone calls they threatened to restrict my services and refused to believe that this rep took the money even though I went to the trouble of faxing a copy of the contract to them.After repeated complaints to just about every NTHELL customer service agent and supervisor they eventually agreed that mistakes had in fact been made and everything would now be sorted.As recompense for the problems created by them they offered to give me the services originally quoted for at the same price as I was currently paying ,for 3 months, which I decided to accept.How stupid I was to even think this could happen.Within a short time the threatening letters and trumped up bills started arriving.Another 5 hours wasted on the phone waiting to speak with these imbeciles.Ignore the letters I was told as they are computer generated and can't be stopped and everything will sort itself out.I might add at this point that my broadband and tv service was constantly unusable due to various problems (so the continuous parade of so called engineers said) which lasted for 6 weeks.Eventually a very clever engineer called around and found the very difficult to find fault all the previous idiots had been unable to fix was because they had omitted to install a simple attenuator to the cable box.Problem solved.Next the threatening phone calls including a demand for £10 for a missed engineer visit. (which never happened) In fact they had not turned up on the Friday afternoon as arranged and wasted over 6 hours of my time.Stop talking rubbish I said.No you owe us the money for a previous bill and the missed call.No I don't,I have already paid the bill and you owe me £10 for wasting my time.Sorry sir you were right all the time.Please accept our apologies (no mention about the £10 for wasting my time) Another week and more threats to cut my telephone service and they now decide that I have not paid the £25 deposit after all and this is why the bills are wrong.By this time I am now of the opinion that I am undergoing some kind of mental torture.Another 5 hours wasted and they decide I was in fact right and the discrepancy was due to an unpaid part month.No it wasn't I said.Yes it was they said.I then went out for a few hours and when I came home the phone is cut off.Another 2 hours on the phone and they admit they were wrong and put the phone back on,only to be followed up by another NTHELL idiot telling me unless I pay the £25 balance they will cut my services off.At this I tell them I am going to dispose of their crap equipment in the nearest rubbish tip and not to bother asking for any money.This is a drastically edited account of what has actually happened,as it would take me a week to recount the entire story.
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Originally Posted by spiderplant
What's the problem FB2? We may be able to help
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