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tonecold · 20-05-2006, 16:47

Although I wouldn't bother, Just an update for you guys I have now phoned 3 MORE times, as it seems NTL have been ringing my OLD address, despite the fact that I have given them my Mobile number, and my folks have told them EIGHT times now that I no longer live there. I am going to sue for the distress caused by their inaction, in addition to taking them to the Ombudsman. I have also left some negative feedback with details in the TELL US WHAT YOU THINK section of the website, though I am under no illusion that anything will actually get done.
Also in my last contact (i really can't be bothered with the hassle of dealing with them anymore), I asked after being told that my account WOULD definately be shut down, if I could have that in writing and was told no. I can't think of ANY good reason why this could not be provided, so with this and all the other hassles in mind, see you in the courts NTL.

PS I now work in Technical Support for a large software company, and if I ever gave the kind of service I have received from NTL, I would have been fired by now, and rightfully so.

20-05-2006, 16:47	#50
tonecold P****d off with NTgo2helL Join Date: Feb 2006 Location: Nottingham Age: 26 Services: NTL 1MB BB, Freeview Posts: 49	Re: ntl complaints procedures. Although I wouldn't bother, Just an update for you guys I have now phoned 3 MORE times, as it seems NTL have been ringing my OLD address, despite the fact that I have given them my Mobile number, and my folks have told them EIGHT times now that I no longer live there. I am going to sue for the distress caused by their inaction, in addition to taking them to the Ombudsman. I have also left some negative feedback with details in the TELL US WHAT YOU THINK section of the website, though I am under no illusion that anything will actually get done. Also in my last contact (i really can't be bothered with the hassle of dealing with them anymore), I asked after being told that my account WOULD definately be shut down, if I could have that in writing and was told no. I can't think of ANY good reason why this could not be provided, so with this and all the other hassles in mind, see you in the courts NTL. PS I now work in Technical Support for a large software company, and if I ever gave the kind of service I have received from NTL, I would have been fired by now, and rightfully so.