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Originally Posted by bossjock
I started with Cabletel in 1993 as a Field Sales Rep, moved into Maxwell Road with Jim Brown to inaugurate the Telesales Unit, was consistantly top or 2nd top sales person throughout my career,was responsible for the introduction and training of BB to internal staff (also taking in Cardiff). Now the only other things you need to know to ID me is that I am Female and a wee 4' 11" in height. Produce that lot to anyone who knew Glasgow Telesales and they will assure you of my CC Skills.  |
Hi Boss Jock, I'm intrigued to know who you are.
I worked in Customer Care and Faults at Glasgow (Maxwell Road) from 1998.
I'm still there today in a different role but one of the things I did do was roll out Broadband Training to all of the Celtic Regions.
From your description I don't recognise you so I can't confirm or disprove your customer care credentials.
Just one thought, and this is just a suggestion.
If you remember how SMS used to be set up, we had to have a telco line on the account against which to add BB. I wonder if this "dummy" line has been identified by revenue assurance as LIVE and they have tried to charge against it....I have heard of such things happening.. If this is the case, you should ring the local call centre and ask them to check this scenario.