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Originally Posted by orangebird
After that, sod you. I wouldn't feel inclined to help you out either. Staff of ntl on here are under no obilgation whatsoever to help on here.
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Whats up Orangebird ?. Is any of what I've written not so ?. I do think it very meritable that despite uncertainty for the future that moral can still be so high and loyalty maintained. Yes, maybe I could have phrased things differently (and I do apologise for any 'insult' or misunderstanding).
I don't expect help with my problem on this forum as a 'right' and will pursue a solution through various channels as I'm doing, but it would have been helpful both to me, and I'm sure others, to have a solution posted as, from what I see, the situation is pretty unique is it not. Oh by the way - Happy Birthday, have a good one
In response to the 'Monkey', My customer care skills were and still are excellent. I don't tell people they have to ring another number, I don't say I'll get someone to ring back, I don't omit lognotes when I say I will endorse the system, I don't promise things I can't or don't follow thru with Etc Etc. Ntl didn't hang onto me
only because I chose to take a package when they moved out of Maxwell Road (Glasgow), moving with them was unfeasable due to the distance of the relocation. Without actually naming myself on here a few enquiries might reveal my ID if you really want to know about my Customer Care skills. I started with Cabletel in 1993 as a Field Sales Rep, moved into Maxwell Road with Jim Brown to inaugurate the Telesales Unit, was consistantly top or 2nd top sales person throughout my career,was responsible for the introduction and training of BB to internal staff (also taking in Cardiff). Now the only other things you need to know to ID me is that I am Female and a wee 4' 11" in height. Produce that lot to anyone who knew Glasgow Telesales and they
will assure you of my CC Skills.
