[mustangsally]

I also have had nothing but problems with ntl recently,this after being with them for more than 3 years and has only happened since we moved and requested that all our services move with us.Up untill we moved i had nothing but good to say about ntl but now i think there service is terrible and there attitude when dealing with customers is appalling things have now got so bad and very little has been resolved we have gone to trading standards to see if our problems can be resolved.Ntl have cost us a great deal of money recently in phone calls from a mobile phone as they have not bothered to install our phone line we have had to have our mail redirected purely due to ntl as all our other mail is already being delivered to our new address,we initially had problems with our broadband service which has now thankfully been resolved this after nearly a month,the engineers fitted the ntl box on our nextdoor neighbours house that was removed last week and finally put on the front of our home (how they can come to make a mistake as stupid as this is quite beyond me)and we have had to pay for the damage done to our neighbours property.We are still without a phone and they are now saying that only a two point box was installed despite us wanting our phone moved over to and we now have to wait for this to be changed before we can have our phone installed,they are also saying that this can't be done untill we settle up our account for our previous property but we haven't received a bill but we have received a letter announcing we have an overdue balance which went to our old property that we have only now received due to us redirecting our mail last week.We have contacted ntl about this and they said last week that they would get a statment out to us and we still haven't received one,and i contacted them again today telling them all that has happened and once again they have promised to send a bill out and have our phone connected as soon as possible i am not currently holding out much hope.Myself and my husband have now decided that if the problems are not resolved shortly then we will terminate our contract and look for other service providers.
Kell