Let me tell You my story then.
I bought Triple plan on 17 of April from guy named Paul in Nottingham ( Broadmarsh Shopping Centre) got his mobile nr. He assured me that I can have triple plan, no problem.
I had some doubts as I couldn’t find my flat nr when I wanted buy it online to save 10 pounds.
On 20th April, technician came and fitted digi box and gave me broadband modem. And then all went wrong. He inserted chip card in wrong slot so there was no active channels at all. He said it takes 30 min to update
hehe yea right. I checked manual it said lower slot not upper so I changed it and tv worked. He didn’t give me pin number to broadband, neither. Had to call ntl myself, using my friend's ntl phone. As they ask you for your telephone nr when you try to contact them, right ? Got it sorted myself as well. Pin came in post a week after (LOL).
The big nightmare is that technician left without installing telephone socket. I bought Triple plan … I thought, he forgot or something. So I called Paul to check what is wrong this time and why I haven’t got any contract in written form. He said that he will sort it for me, but I don’t need contract in written form. I asked twice to have it sent by post but without result. 2 days later no response. Another call to Paul. This time it went ballistic. He said someone will contact me and hung up. Now that ****ed me off big time. I worked 2 years in hospitality business and I know that customer is always right and you need to talk to him different way. That was unacceptable behavior. So I wanted to make complain and sort out my telephone finally. 3 more calls to NTL still no solution. Twice I was redirected. I was informed that they are at max capacity with telephone lines in my area so I cant have one. GREAT news, shame to hear that after not before I decided to buy triple plan.
I was told that If I call retention department they will help me with some discount for not having a phone. So I called 3rd time (today) and was told different story. That it is actually possible to sort out telephone for me if I want, as I said I am ok without phone just want to pay less than 32.99.I was told, they can’t give me any discount I actually have to pay more for broadband and TV 17.99 and 21.99. This is insane I thought, I said ok so I want telephone to pay 32.99. She said some sales manager will call me and so I wait. But for now response again. Meanwhile I posted 3 emails via their help web section. No response as well.
Luckily I still got time to use money back option, however I don’t think it will be easy process …
I want someone to check on Paul as well, that kind of sale person is not suitable for that business.
Another very angry customer of monopolist NTL. The problem is when there is monopoly and no real competition, there is no quality services. Because You don't have to care that much.
Sure I can have all 3 things from different providers but it will cost me more.
Internet ... plenty of options. But it requires BT line, that costs.
Good selection of channels in TV ... that is the biggets pain. Freeview ... crap. Sky expencive. So we are kind of forced to use ntl here in Nottingham.
Cheers for all cusomers on the other side of the barricade.