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Originally Posted by tonecold
I can't say my experience with NTL Customer Support has ever been positive. I am still getting bills and statements saying that I owe them over £100 for a service that I phoned to disconnect 6 months ago (at my old address). When I was direct debited for that account at christmas, I was told they "forgot" to disconnect me (seriously how does that happen? Is this a ploy to get more money?). I am currently paying under a new account set up for my new address when that became long term.
Who can I complain to outside of NTL about this?
I ask because I feel that having wasted my time phoning them at least three times now, each time being told that I "will actually be disconnected this time" and then having nothing happen, and due to all this I have given them a more than fair chance to get it right.
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I met the same problem now. I called ntl to disconnect my broadband on January. but they didn't disconnect on February and continued sending me the bills. I have called them at least four times so far to complaint about this, but nothing happened and I am still recieving their bills....What should I do to sort this out?