The mess NTL are in with their billing system can anyone be sure the amount they are taking each month is the correct amount!!!! They have shown total incompetance and its making it very hard to trust what they put on your bill!
I have just filled in a complaint with Ofcom about my mothers billing error as we have got nowhere with NTL except to be accused of lying.
Quote:
Brief summary of your experience/query: When I recieved my bill it had 3 premiun rate calls for 25th Feb at around 10pm and on the 4th March it had another 8 calls all within mins of each other. I am 80 yrs old and in bed at those times my son who stays with me for part of the week was in Preston on one of the days and on his computer on the other. I know those calls were not made from inside my proberty but NTL have continued to say they was. Even saying they only have our word for the calls not being made in the house. I know for sure these calls didn't come from my home and would like to know something is in place to stop this happening again to me or any other unsuspecting person.
I will continue to campaign for a refund as I have been wrongly charged for these calls and if NTL are allowed to get away with charging people for calls they haven't made then its a licence to charge what ever they want with no regulation.
Regards
Florence
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