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Originally Posted by zeus9876
They said to 30 countries but i only phone USA anyways. I also rang CS and they confirmed my package deal as £22.74 so we will see when the bill comes.
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Yeah indeed we'll see, how long does that discount last?
Seems obscenely cheap either way, well under half price.
If ntl can do this without losing money it shows they are royally ripping customers off for the current packages, however seeing their margins I'm pretty sure this'd be a loss leader.
Anyway keep up the good work with retentions guys, let's see if it makes ntl rethink.
They might even try taking better care of their customers rather than throwing discounts at them to make them stay, and even when customers routinely phone up to ask for discounts letting them go, a customer isn't worth anything if they aren't making you money.
I know the ntl mindset is permeating the ex-Telewest employees and they aren't happy about it. They are being set stupid and basically unachievable targets. One of the main issues being that Telewest actually credit check and care what the credit check says whereas ntl will happily sell to anyone to get the figures looking nice. After all the 'figures' can be painted to look good even if the company itself is deeply in the gutter.