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Brownie · 13-04-2006, 14:32

Please help!
I've been an NTL customer for 3 years almost, not really had any problems until now, i changed my package in dec 2005 and got rid of my tv package, they picked the digi box up in january this year and replace it with a modem for my broadband, anyway just recently i noticed i was being charged quite a bit each month, one bill being more than what i used to pay for the 3 services yet i only had phone and broadband, i rang customer service and they confirmed i had indeed been over charged for almost 4 months, which meant i was Â£103.54 in credit, the two bills i owe now are less than what they owe me, yet they insisted i pay Â£50 until my account was credited which will be 17th april, i have told them i can't afford the Â£50 because its simply not what i owe and more than i should be paying for just 2 services, they've now cut me off and stated that when i pay it, i will be charged a Â£20 reinstated charge....

---------- Post added at 14:32 ---------- Previous post was at 13:41 ----------

And, i've just had to ring NTL on my mobile, strangely and pleasantly enough i got through first time (for a change) the woman just told me i've been charged again this mth for the tv package i haven't had since dec, when the woman i spoke to over a month ago at the time said she would cancel that package and it would be effective straight away, i guess not eh, im waiting for another call back....

13-04-2006, 14:32	#32
Brownie cf.member Join Date: Apr 2006 Posts: 0	Re: ntl complaints procedures. Please help! I've been an NTL customer for 3 years almost, not really had any problems until now, i changed my package in dec 2005 and got rid of my tv package, they picked the digi box up in january this year and replace it with a modem for my broadband, anyway just recently i noticed i was being charged quite a bit each month, one bill being more than what i used to pay for the 3 services yet i only had phone and broadband, i rang customer service and they confirmed i had indeed been over charged for almost 4 months, which meant i was Â£103.54 in credit, the two bills i owe now are less than what they owe me, yet they insisted i pay Â£50 until my account was credited which will be 17th april, i have told them i can't afford the Â£50 because its simply not what i owe and more than i should be paying for just 2 services, they've now cut me off and stated that when i pay it, i will be charged a Â£20 reinstated charge.... ---------- Post added at 14:32 ---------- Previous post was at 13:41 ---------- And, i've just had to ring NTL on my mobile, strangely and pleasantly enough i got through first time (for a change) the woman just told me i've been charged again this mth for the tv package i haven't had since dec, when the woman i spoke to over a month ago at the time said she would cancel that package and it would be effective straight away, i guess not eh, im waiting for another call back....