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Originally Posted by RGAHewitt
I've been owed almost £500 pounds by NTL for 3 months from a closed account they continued to charge for 3 years. They are giving me the run-around with their abysmal customer service - including having the phone cut off by a woman in their moves and transfers when I asked for her name. NTL are by far the worst company I've ever had to deal with. As a CRM consultant I'm appalled that they behave like this to customers. Luckily it is a well-known fact that poor customer service will seriously impact thier profitability and market share. I'm still waiting for another call back from their customer service team and I really doubt that anything will come of it. Luckily I can afford a good solicitor to take them through the courts for the money - I'm actually looking forward to suing them for all the trouble they've caused me as well as the money they have taken from my account. Anyone who has posted that they have had great customer service from NTL is either working for NTL or dillusional. Every person I've spoken to in RL says the same thing - they are useless and border on the criminal with their practices.
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I neither work for NTL and i certainly am not delusional, I always say that when NTL works it works well but when it goes wrong it's a sodding nightmare to sort out. I have had a few problems with NTL but they are few and far between compared to the excellent service i have received from NTL. There are genuinely helpful people at NTL who do go out of there way to resolve problems. But there are also people who really should try and do better i suppose there is good and bad wherever you go and whatever company you are dealing with, Just try and sort out NPOWER when it goes wrong and you will know the meaning of appaling CS i received an electric bill for £2000.00
for a quarter and they insisted it was correct and almost cut me off at one point. Compared to these NTL are a dream.