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mike24 · 01-03-2006, 06:40

I went over to 10Mbps service in Dec, and forgot to cancell my old DD, they have continued to charge me.My old service was TV base pack + 1Mbps, so I'm being charged for a TV service, i don't have, plus two Broadband services that you cannot have!!
I shall be cancelling my old DD today and am having to phone the idiots up.
What makes it worse is that the BBplus service, which was free, has taken two months to be fully available, i should have known better!!!

01-03-2006, 06:40	#20
mike24 cf.addict Join Date: May 2005 Location: Southsea Services: cable modem 250 £30 tv/phone/internet Posts: 101	Re: ntl complaints procedures. I went over to 10Mbps service in Dec, and forgot to cancell my old DD, they have continued to charge me.My old service was TV base pack + 1Mbps, so I'm being charged for a TV service, i don't have, plus two Broadband services that you cannot have!! I shall be cancelling my old DD today and am having to phone the idiots up. What makes it worse is that the BBplus service, which was free, has taken two months to be fully available, i should have known better!!!