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Originally Posted by Chris W
are you using Freedom ADSL as your profile says, or cable broadband?
If your ip ends 107 then there is no need to go through the registration process- this ip should grant full net access.
Have you tried browsing by ip address instead of fqdn?
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ah, didn't notice the Freedom mention in the OP's profile - presumably that explains why the customer number & last octet didn't match, as they do on NTL BB?