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Originally Posted by Paul
On the note of is NTL trying to lose customers I would say..... A N Other telecom company has just increased it's line installation fee by £25 and has raised it's fees for things like line moves, line box installs etc. £100 for a new line installation for a property..... nice way to get people to take your services when other companies are offering free installs 
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I take your point- but in the end Free does not mean Better.
I pay for services- i expect to get them- if you cant or dont want to provide- I'll take my money elsewhere- It might cost more, but if thats what it takes for better service, quality has its price.
Its like the choice between sainsbury's and aldi: i could get cheaper- but i prefer quality.