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Originally Posted by Anthony Al-Naqib
Linux: I know! dont expect them to. Just provide me with an ethernet port and i'll sort it out myself.
Sunday...service had been flakey for a while... would just suddenly stop forwarding packets...couldnt even ping ntl's nameservers etc. then sunday - spent hours rebooting box and pc's-nothing- couldnt even get an address from dhcp server... then came back for a while-then stopped again. called tech support on monday- and really helpful (english speaking) guy tried to help- needed to reset the box - but couldnt becuase of billing cycle- fair enough...came back on for an hour and went off...tried tuesday- nothing- called again, someone helpful again, tried to reset-nothing-(he could see the box but wasnt getting an address) so he requested engineer replace box. tues night came back on again for a couple of hours.
weds-rude engineer-talking to me like a n00b reluctantly changes box becuase its back on....then buggers off before new box working....THEN the fun began- five calls to india, five unhelpful BS'ers still no service.... answers ranging from "firewall on pc" "a file blocking" "do a system restore" and "get an engineer in" - and not a single mention from me about linux- this was all with an XP pc. Called after 6pm and finally got this really nice welsh guy- which i had his name because i would praise him, as he actually understood what was happening...even if he couldnt fix. decided problem with cabling outside to cabinet somewhere... ordered engineer. now fri night- no word, still intermittant broadbandd (working now...but for how long) - jsut no way to run a business...not an isolated experience either- its pretty much what I experience anytime I have to deal with them.
I know i'm going to be banging my head against the wall for a while with my new BT adsl modem and service- i expect that- but then when its setup i expect it to continue working, and if it breaks, i expect to get through to a native english speaker. (and no, I'm not trying to be racist- with a name like mine???!)
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you will find that most people in Wales are "really nice and know what's going on" but these things you mention are better left to some of the other guys on here? .........I am sure they will help you soon. Nos Da