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Anthony Al-Naqib · 25-02-2006, 02:46

Linux: I know! dont expect them to. Just provide me with an ethernet port and i'll sort it out myself.

Sunday...service had been flakey for a while... would just suddenly stop forwarding packets...couldnt even ping ntl's nameservers etc. then sunday - spent hours rebooting box and pc's-nothing- couldnt even get an address from dhcp server... then came back for a while-then stopped again. called tech support on monday- and really helpful (english speaking) guy tried to help- needed to reset the box - but couldnt becuase of billing cycle- fair enough...came back on for an hour and went off...tried tuesday- nothing- called again, someone helpful again, tried to reset-nothing-(he could see the box but wasnt getting an address) so he requested engineer replace box. tues night came back on again for a couple of hours.

weds-rude engineer-talking to me like a n00b reluctantly changes box becuase its back on....then buggers off before new box working....THEN the fun began- five calls to india, five unhelpful BS'ers still no service.... answers ranging from "firewall on pc" "a file blocking" "do a system restore" and "get an engineer in" - and not a single mention from me about linux- this was all with an XP pc. Called after 6pm and finally got this really nice welsh guy- which i had his name because i would praise him, as he actually understood what was happening...even if he couldnt fix. decided problem with cabling outside to cabinet somewhere... ordered engineer. now fri night- no word, still intermittant broadbandd (working now...but for how long) - jsut no way to run a business...not an isolated experience either- its pretty much what I experience anytime I have to deal with them.

I know i'm going to be banging my head against the wall for a while with my new BT adsl modem and service- i expect that- but then when its setup i expect it to continue working, and if it breaks, i expect to get through to a native english speaker. (and no, I'm not trying to be racist- with a name like mine???!)

25-02-2006, 02:46	#7
Anthony Al-Naqib cf.member Join Date: Feb 2006 Posts: 8	Re: Do NTL set out to lose customers? Linux: I know! dont expect them to. Just provide me with an ethernet port and i'll sort it out myself. Sunday...service had been flakey for a while... would just suddenly stop forwarding packets...couldnt even ping ntl's nameservers etc. then sunday - spent hours rebooting box and pc's-nothing- couldnt even get an address from dhcp server... then came back for a while-then stopped again. called tech support on monday- and really helpful (english speaking) guy tried to help- needed to reset the box - but couldnt becuase of billing cycle- fair enough...came back on for an hour and went off...tried tuesday- nothing- called again, someone helpful again, tried to reset-nothing-(he could see the box but wasnt getting an address) so he requested engineer replace box. tues night came back on again for a couple of hours. weds-rude engineer-talking to me like a n00b reluctantly changes box becuase its back on....then buggers off before new box working....THEN the fun began- five calls to india, five unhelpful BS'ers still no service.... answers ranging from "firewall on pc" "a file blocking" "do a system restore" and "get an engineer in" - and not a single mention from me about linux- this was all with an XP pc. Called after 6pm and finally got this really nice welsh guy- which i had his name because i would praise him, as he actually understood what was happening...even if he couldnt fix. decided problem with cabling outside to cabinet somewhere... ordered engineer. now fri night- no word, still intermittant broadbandd (working now...but for how long) - jsut no way to run a business...not an isolated experience either- its pretty much what I experience anytime I have to deal with them. I know i'm going to be banging my head against the wall for a while with my new BT adsl modem and service- i expect that- but then when its setup i expect it to continue working, and if it breaks, i expect to get through to a native english speaker. (and no, I'm not trying to be racist- with a name like mine???!)