Thread: Do NTL set out to lose customers?
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Old 25-02-2006, 02:19   #2
driver_problems
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Re: Do NTL set out to lose customers?
Quote:
Originally Posted by Anthony Al-Naqib
This is a bit late now I suppose, as I have already signed up to BT Broadband after reaching the end of my patience with NTL, but starting with a final question: Why is it so hard to disconnect? When customer service is open extended hours- why (unless its all part of the scam) cant they take disconnection notice? The can take package changes etc.... Its only a small point, but illustrative of the poor service provided by this company. I've had a week from ntHELL with them and the broadband service- feeling quite pleased I had finally bit the bullet and moved to BT, but then I am wound up further about the disconnection. To hell with it- special delivery letter on monday and the direct debit is already stopped! but WHY? Why are they so obtuse? Why try so damn hard to LOSE customers?

Thank you, I feel better now!
you won't get away that easily. someone will be on the blower with an offer you can't refuse.
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