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Anthony Al-Naqib · 25-02-2006, 01:50

This is a bit late now I suppose, as I have already signed up to BT Broadband after reaching the end of my patience with NTL, but starting with a final question: Why is it so hard to disconnect? When customer service is open extended hours- why (unless its all part of the scam) cant they take disconnection notice? The can take package changes etc.... Its only a small point, but illustrative of the poor service provided by this company. I've had a week from ntHELL with them and the broadband service- feeling quite pleased I had finally bit the bullet and moved to BT, but then I am wound up further about the disconnection. To hell with it- special delivery letter on monday and the direct debit is already stopped! but WHY? Why are they so obtuse? Why try so damn hard to LOSE customers?

Thank you, I feel better now!

25-02-2006, 01:50	#1
Anthony Al-Naqib cf.member Join Date: Feb 2006 Posts: 8	Do NTL set out to lose customers? This is a bit late now I suppose, as I have already signed up to BT Broadband after reaching the end of my patience with NTL, but starting with a final question: Why is it so hard to disconnect? When customer service is open extended hours- why (unless its all part of the scam) cant they take disconnection notice? The can take package changes etc.... Its only a small point, but illustrative of the poor service provided by this company. I've had a week from ntHELL with them and the broadband service- feeling quite pleased I had finally bit the bullet and moved to BT, but then I am wound up further about the disconnection. To hell with it- special delivery letter on monday and the direct debit is already stopped! but WHY? Why are they so obtuse? Why try so damn hard to LOSE customers? Thank you, I feel better now!