Quote:
|
Originally Posted by BarFly
used by techs to see where a fault may lie. Quick, easy & realatively painless for the customer, also the tech wouldnt see the same diagnostics as the customer would be able to get off the admin page, so tech wouldnt be able to see the high upstream.
|
Really? Tech support have tools (assuming they try and use them) which can pull all the parameters on the diagnostics pages along with the uBR side diagnostics.
If the modem isn't online due to upstream issues it'll still be hitting the uBR but with a stupidly low receive power. I think even basic Bluetools should show this?
Then you have the flap list, power adjustments, details of time online, also on Bluetools.
Other ways for sure to diagnose DHCP issues beside pulling coax out of modem.