Had to ring broadband tech support last night due to my connection dropping all the time. My upstream power level was too high which I new before I phoned.
Whoever it was on the other end wanted me to unplug the cm (Which is normal) and then unscrew the coax from the box. I've never had to do this before and to be honest wasn't happy about doing it when it didn't need to be done. Anyone else been told to do this ?
On the up side A big Thumbs up to NTL for getting a Techie out today and for getting network out to the local box and sorting it.
