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setch · 21-02-2006, 18:32

My old purchased SB3100 was having bad hair days, so NTL agreed to supply with a new modem. The engineer was booked in for today and I was meant to be at home to let them in, but I got delayed at work and missed them when they arrived. When I go home there was a message on the answering machine advising that the engineer had called and I was not in, but if I could call them asap they would try and arrange for him to get back today. I called and he turned up 20 minutes later. That is a good service in my eyes.

He dropped off the modem as I said that I would do the honours and call India to register the new MAC. I called the support number, 4 mins to get through and 2 mins to have the modem online and surfing.

Keep up the good work.

setch

21-02-2006, 18:32	#1
setch cf.addict Join Date: Nov 2003 Location: harlow Posts: 177	Full marks to NTL again My old purchased SB3100 was having bad hair days, so NTL agreed to supply with a new modem. The engineer was booked in for today and I was meant to be at home to let them in, but I got delayed at work and missed them when they arrived. When I go home there was a message on the answering machine advising that the engineer had called and I was not in, but if I could call them asap they would try and arrange for him to get back today. I called and he turned up 20 minutes later. That is a good service in my eyes. He dropped off the modem as I said that I would do the honours and call India to register the new MAC. I called the support number, 4 mins to get through and 2 mins to have the modem online and surfing. Keep up the good work. setch