[Postman Pat]

Sorry that this is a moaning 1st post, but I've just got off the phone to the Indian call centre.

Got up this morning to find my internet link was down. Checked the Terayon CM and the 'CABLE' LED was not lit. Nothing too unusual. So powered it down. Came home from work and powered it back up and the best I can get is the 'CABLE' LED slowly flashing before turning off after a couple of minutes.

So back to dialup to check NTL status. This is where I start to worry. Supposedly there has been "Network optimisation" in my area this morning from Midnight to 6am. At this point I called Tech Support.

Spoke to somebody in Tech Support (assume it was India) who confirmed that my CM had not connected. He then asked me to turn off the CM for 30s. As if I hadn't tried that and surely the previous 6 hours had been long enough? I almost heard him counting the seconds in the background. And yep it didn't help one bit.

So he books me an Engineers visit. The only problem with that is it's this coming Friday afternoon. I'm prepared to wait but I've had that many missed PM appointments it's unreal. I have been told by somebody in the UK that the engineers will not honour afternoon appointments for the area of Nottingham that I live in. Despite telling him that I need an AM appointment he refused to budge. So I'm stuck.

So as I'm not likely to see an engineer till I manage to get a morning appointment (read for that at least 2 weeks) can somebody give me a technical reason why my CM has died or if there is anything I can try.

Thanks