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Gee1 · 21-02-2006, 11:08

So I call CS, spoke to I believe a Team leader or similar, who now says I cant ask for refund til fault is sorted! (Yesterday they said a different story, that I can ask for refund once the fault is established to be on their side). Now I have to waste another phone call to CS to go through all this.I explained to him that I am not asking for refund on the service(yet), but I am asking for a refund on the phone calls. I needed to repeat this 3 times, cos he just kept going on about the fault etc. So finally I said I will have to put THIS 15 min phone conversation in refund request too, becuase it was fruitless and wasted me time. He said I couldnt. I said I can - cos your person yesterday gave me misleading info, therefore causing me a wasted phone call today.

They think they can mess me about!

21-02-2006, 11:08	#9
Gee1 cf.member Join Date: Feb 2006 Posts: 5	Re: Dial up number not been recognized today So I call CS, spoke to I believe a Team leader or similar, who now says I cant ask for refund til fault is sorted! (Yesterday they said a different story, that I can ask for refund once the fault is established to be on their side). Now I have to waste another phone call to CS to go through all this.I explained to him that I am not asking for refund on the service(yet), but I am asking for a refund on the phone calls. I needed to repeat this 3 times, cos he just kept going on about the fault etc. So finally I said I will have to put THIS 15 min phone conversation in refund request too, becuase it was fruitless and wasted me time. He said I couldnt. I said I can - cos your person yesterday gave me misleading info, therefore causing me a wasted phone call today. They think they can mess me about!