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Gee1 · 21-02-2006, 10:29

Well, its been now 24hrs and problem is still the same: "The number you called has not been recognized" message!

3 days :? Thats unacceptable, and simply pathetic! How stupid are their people to cancell the number with BT?

Im calling them now again.

---------- Post added at 10:29 ---------- Previous post was at 10:09 ----------

OMG, what a phone convo this was. I called their support number and spoke to some incapable Methew, who after repeating my home number 10 times, and possibly 11, he STILL didnt get the number right! He kept saying "at the moment I cant find you on the system" He refused to pass me to the team leader or manager and wasted 5 min of my money! I eventually got so ****ed off when he after the 11th time he again repeated my number incorrectly that I had to put the phone down and called them again in hope of getting someone with a lil bit more brain!

Luckily I did, and I spoke to Nick who was able to find me through my simple postcode within 10 seconds! I asked him for an update, and he said that there is a problem in London, and they are swamped with calls, and they are working on a problem in conjunction with BT, as the number is not being authenticated on BT exchange for some reason.

Now Im calling for my tel calls refund.

21-02-2006, 10:29	#7
Gee1 cf.member Join Date: Feb 2006 Posts: 5	Re: Dial up number not been recognized today Well, its been now 24hrs and problem is still the same: "The number you called has not been recognized" message! 3 days :? Thats unacceptable, and simply pathetic! How stupid are their people to cancell the number with BT? Im calling them now again. ---------- Post added at 10:29 ---------- Previous post was at 10:09 ---------- OMG, what a phone convo this was. I called their support number and spoke to some incapable Methew, who after repeating my home number 10 times, and possibly 11, he STILL didnt get the number right! He kept saying "at the moment I cant find you on the system" He refused to pass me to the team leader or manager and wasted 5 min of my money! I eventually got so ***ed off when he after the 11th time he again repeated my number incorrectly that I had to put the phone down and called them again in hope of getting someone with a lil bit more brain! Luckily I did, and I spoke to Nick who was able to find me through my simple postcode within 10 seconds! I asked him for an update, and he said that there is a problem in London, and they are swamped with calls, and they are working on a problem in conjunction with BT, as the number is not being authenticated on BT exchange for some reason. Now Im calling for my tel calls refund. Last edited by Gee1; 21-02-2006 at 11:12.*