xathras

The best way of making a complaint is putting it in writing to the Manchester based address, send it via registered post and have a copy of the letter, add a piece at the bottom of the letter outlining what "responsible actions are required", seriously i mean responsible otherwise you end up with a deadlock letter and passing on the complaint to ofcom.

i.e. if your bb hasnt worked for a month outline that you require cost of service as NTL did not meet their SLA (service level agreement).

Business costs are not taken into consideration, had many a complaint with customers, its a residential service and therefore cover provided is for residential costs only i.e. service charge, maybe phone call costs.

If anyone wants any help send me a private message and i can give you some advice what to do.