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tonecold · 13-02-2006, 22:47

I can't say my experience with NTL Customer Support has ever been positive. I am still getting bills and statements saying that I owe them over £100 for a service that I phoned to disconnect 6 months ago (at my old address). When I was direct debited for that account at christmas, I was told they "forgot" to disconnect me (seriously how does that happen? Is this a ploy to get more money?). I am currently paying under a new account set up for my new address when that became long term.

Who can I complain to outside of NTL about this?
I ask because I feel that having wasted my time phoning them at least three times now, each time being told that I "will actually be disconnected this time" and then having nothing happen, and due to all this I have given them a more than fair chance to get it right.

13-02-2006, 22:47	#14
tonecold P****d off with NTgo2helL Join Date: Feb 2006 Location: Nottingham Age: 26 Services: NTL 1MB BB, Freeview Posts: 49	Re: ntl complaints procedures. I can't say my experience with NTL Customer Support has ever been positive. I am still getting bills and statements saying that I owe them over £100 for a service that I phoned to disconnect 6 months ago (at my old address). When I was direct debited for that account at christmas, I was told they "forgot" to disconnect me (seriously how does that happen? Is this a ploy to get more money?). I am currently paying under a new account set up for my new address when that became long term. Who can I complain to outside of NTL about this? I ask because I feel that having wasted my time phoning them at least three times now, each time being told that I "will actually be disconnected this time" and then having nothing happen, and due to all this I have given them a more than fair chance to get it right.