Quote:
Originally posted by homealone
just my opinion, but NTL customers might benefit from the community website - been said, wait & see.
Gaz
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Yes, I agree ... an on-line helpdesk is a good idea. I use one for my subscription services at Apple which always works well.
If ntl staff it properly it will be a useful addition to the telephone help. At least you should be able to post a query, then come back an hour later to find an answer without having to have listened to any horrible 'on-hold' music in the meantime. As I've said in other threads, however, my fear is that they are moving their staff around to cover this rather than hiring anyone, and would actually like to fire a few people if they think they can get away with it. Additionally, while ntl:community might be a good helpdesk service, it won't be a replacement for the ntl service-related threads on nthw.com. Can you see ntl letting Cap threads, CR3 threads or Merged:e-mail problems threads (complete with polls) being allowed to remain? I think not. On my Apple service, if I post a problem, once a tech has posted a suggested solution the thread is closed and only I, as the thread starter, can add to it to report whether the fix worked. Some of the best threads on nthw.com wouldn't have got past page 1 under a similar policy.
For help, banter and a healthy dose of scepticism, I think nthw.co.uk is going to be the only place to be.