[Stu038]

I'm all in favour of training the installers, but the bottom line here is that they're treated like S*** by everyone, from ntls managers who treat them like disposable rubbish, all the way down to their own supervisors.

A while back I overheard one of the blokes round our way getting a rollicking and I have to say that if anyone spoke to me the way that he was spoken to I would have laid him on his back and jumped all over him.
Anyway this lad was taken on as an installer, then told he was now a storeman. Within a couple of weeks the number of crews had doubled and he was now also the fleet "manager". His rollicking was because it was now taking him twice as long to get the crews out in the mornings. In the words of the supervisor the fact that the amount of crews had gone up from 30 to 50 was a pathetic "expletive" excuse and if he didn't like it he knew where the door was, so naturally this bloke walked out of it.

I hope Bill that your successful, but imho the only way to get these folks to view the job as anything other than a stopgap is to bring them back in house and treat them like human beings again. Unfortunately ntl doesn't agree it prefers to put profit before treating folks with dignity.