Quote:
|
Originally Posted by darwin101
I have been working in IT customer services for the last 20 years and NTL have no customer e-mail systems, no online chat, and no other numbers other than 0800 052 2000 to call. These are current day standards for any organization that has a large customer service orientated base. Give me a break!
|
hmm... 4 websites, 5 different phone numbers, 4 email contact forms...
http://www.ntlworld.com/helpsupport/...us/bromley.php
oh plus broadband medic for online chat...
http://www.ntlworld.com/helpsupport/...edic/index.php
Quote:
When browsing their website, the whole thrust is on selling products with nothing of any substance linked to existing customer servivce and support. Do these people want us to believe their systems never go wrong ??
NTL should learn lessons from ISPs, mine has on online chat service for handling problems, yeh, it may be slow as you know the support guy is handling several sessions at the same time, but at least I am not paying for it.
Seems to me, they have a lot to learn
|
I headed straight from the big "help and support" tab at the top of the website and found everything that i needed.
And yep that online chat.... they have that already, and have had for over a year....