[darwin101]

Have been reading this forum with interest after having moved house in late December with the move of NTL services being handled very smoothly and efficiently.

Would not have had a bad word to say against them until a few days ago when the phone went dead with the digital TV and broadband still operational.

After 4 phone calls on my mobile, have eventually traced the problem down to my billing information got updated correctly, but the other NTL databases didn't and somebody/something has thrown the switch. Told me that it wil take 3 days to get everything sorted out and when that happens, the phone system will be resoted automatically (oh yeah!)

I have been working in IT customer services for the last 20 years and NTL have no customer e-mail systems, no online chat, and no other numbers other than 0800 052 2000 to call. These are current day standards for any organization that has a large customer service orientated base. Give me a break!

When browsing their website, the whole thrust is on selling products with nothing of any substance linked to existing customer servivce and support. Do these people want us to believe their systems never go wrong ??

NTL should learn lessons from ISPs, mine has on online chat service for handling problems, yeh, it may be slow as you know the support guy is handling several sessions at the same time, but at least I am not paying for it.

Seems to me, they have a lot to learn